FAQ
You got questions, we got answers.
Getting started
How long does setup take?
Setup takes under 30 minutes. You can configure your schedule, connect Stripe payments, set policies, upload your waiver, and add your branding in one sitting.
Do I need technical expertise to set up?
No technical expertise is required. Our step-by-step setup is completely self-serve and designed to be straightforward for anyone to use.
What types of studios is this platform built for?
It is built for boutique fitness and wellness studios, including Pilates, yoga, dance, barre, martial arts, and small gyms.
Does the platform support multiple locations?
We focus on providing the best experience for single-location studios. If you run multiple locations or a franchise, a multi-site system may be a better fit.
Members & booking
Do members need to download a mobile app?
No. The booking page and member portal are web-based and fully mobile-optimized, so members can book in any browser without password friction.
How easy is it for members to book repeat classes?
Very easy. Registered members can complete a repeat booking in under 30 seconds on their phone with a single tap.
Are member payment details stored securely?
Yes. All payment details are processed and saved securely via Stripe. Card information is entered once and never stored on our servers.
How are liability waivers handled?
New members can read and sign your liability waiver inline before booking their first class, and signed copies are securely stored on their profile.
Money
What is the pricing model?
We offer transparent, flat monthly plans based on your active member count. All features are included in every tier, and annual billing includes two months free.
What are the credit card processing fees?
We charge standard merchant processing rates with zero platform markup. Popular payment options like Apple Pay and Google Pay are fully supported.
Are there long-term contracts?
No. All of our plans are billed month-to-month, and you can cancel or change plans at any time.
How does no-show fee recovery work?
Absent members are flagged automatically. To prevent accidental charges, fees are held for 24 hours so you can easily waive them with a single click if needed.
What happens if a membership payment fails?
The system automatically retries the charge after 3 days and sends the member a link to update their card. Bookings are paused after a second consecutive failure.
Switching
Can I migrate my data from another platform?
Yes. You can import your data via CSV in about an hour, and we design the process so active passes and credits carry over.
Will members lose any of their active credits during migration?
Active member credits, passes, and expiration dates should carry over precisely so your members don't miss a class.
What step do members need to take to activate their accounts?
Members simply click a secure activation link sent via email to access their pre-loaded credits and set up their profile.
Can I test the migration process first?
Yes, you can test the migration with a pilot group of 10 members before sending invitations to your entire client list.
Data & trust
Who owns the customer and financial data?
You own 100% of your data. You can download complete exports of your member lists and reports at any time.
Is it easy to cancel and export my data if I choose to leave?
Yes. We do not use data lock-in. You can download your customer database and close your account at any time.
Is the billing system secure?
Yes, all credit card transactions and storage are handled securely by Stripe, a PCI-compliant payment provider.
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